Programma

Topics of the managerial module
• Historical evolution of QM and emerging trends in the supply chain context
• The voice of the customer
• The voice of the market
• Process Management and Improvement
• Quality Management Models (MBQA, EFQM)
• Quality Management System (ISO 9001:2015)
• Lean Six Sigma
Topics of the statistical module:
• Basic statistical tools
• Inferential tools for quality control and improvement (hypothesis testing on one mean/proportion and on two means/proportions difference)
• Variables control charts
• Process capability
• Attributes control charts
• ANOVA

Testi Adottati

Foster Thomas, 6th Edition, “Managing Quality. Integrating the Supply Chain”. All chapters.

Students will be also provided with teachers’ slides and additional notes for the statistical quality control module.

Modalità Erogazione

The course includes 6 hours per week of classes by the lecturers. Several case studies are presented during the lectures.

Modalità Frequenza

frequency is recommended but not mandatory

Modalità Valutazione

The written test is composed of the following two parts: Quality Management: multiple choice questions and open question. This part is made up of 20 points Statistical Quality Control: multiple choice questions and open question. This part is made up of 10 points Students will pass the exam if the grade is 18/30 or over.